Should you have any questions regarding the online ordering process please contact me. If you are unable to order online feel free to contact me through this website or on the Facebook page.
Payment is not required at the time of ordering. Once your order is received, it will be reviewed to ensure all the information needed is there. You will be contacted to confirm the order and sent an invoice for the total amount. A 50% deposit is required for all orders, the balance is payable once your order is complete and ready to ship!
Payment may be made by etransfer, credit card, check (made payable to Verstara) or cash.
Collecting the Hair
Most of the horsehair jewelry does not take much hair at all! Comb through your horses tail to get out all debris and tangles. Do NOT use any detanglers, conditioners or oil. The best place to take the hair is from the bottom of the tail bone. For most pieces a fingers thickness is sufficient. You can take several clippings of hair without noticing anything missing. Band the hair where you cut it and loosely coil into a ziplock baggie. Do NOT braid or knot the hair.
If your horse has already passed, feel free to send me what you have. I return everything I do not use in your order. This will allow me to pick the best hairs to use!
If your hair is less than 12" long or all you have is mane hair, please click here to see whats available to you.
Hair from several different horses can be combined into one piece.
Sending the Hair
Please make sure to label your ziplock baggie so it can be matched up with your order when it arrives. You can include your name and contact info on a piece of paper, or print and send your order confirmation.
It is recommended that you get tracked shipping so we can keep an eye on it through the mailing process. Verstara is not responsible for any packages lost through the mail.
Once labelled and packaged, send to
5052 SUNVIEW DRIVE
SHERWOOD PARK, AB
Custom orders take 6-8 weeks. Orders are completed in the order that they arrive to the shop. Wait times may be longer during Christmas and Mane Event. If you need something quickly visit the Ready to Ship items or contact me directly to see what is available.
Orders over $99 will ship for free within Canada and the US. All orders are sent express post with tracking.
All jewelry comes beautifully packaged in a gift box complete with care instructions as well as a sentimental card with the name of the horse.
Most jewelry cannot be resized after completion. Please be sure of the sizing when sending in your order. If no size is given for bracelets they will be made to 7 1/4" which tends to fit most people. To get a good wrist measurement take a tight wrist measurement and add 1"
For horsehair rings, if you are not sure of the size please visit your local jewelry and ask for a finger sizing with a 6mm band.
Refunds/Returns are not offered on any custom orders. Every effort is made before production to ensure your order is exactly how you want it.
When partial payments are made, that payment is non-refundable, however, if the order has not been completed that payment may be converted into a gift certificate for future use.