Turnaround Time Policy

Last updated: Aug 11, 2025

At-a-glance:
  • Custom orders (horsehair / ashes / custom designs): 6–8 weeks production window*
  • Braided items (bracelets, keychains): 2–4 weeks production window*
  • Christmas 2025 cutoff: Order by October 24, 2025 for Christmas delivery*

*Production time excludes shipping transit time.

When the Clock Starts

Turnaround time begins on the date your order is placed and your sizing information is confirmed. If sizing information is provided more than 7 days after the order date, the turnaround time will be adjusted accordingly. Any required inclusions such as horsehair or ashes must arrive within 30 days of your order to remain on schedule.

Standard Production Windows

  • Custom orders (horsehair, ashes, or custom CAD): 6–8 weeks
  • Braided items (bracelets, keychains): 2–4 weeks

Complex designs, multiple items, or CAD approvals may extend production time.

Holiday Cutoff (Christmas 2025)

To guarantee Christmas delivery, orders must be placed by October 24, 2025 and all required details provided within the stated timelines. Orders placed or completed after this date may still arrive in time, but are not guaranteed.

Shipping Time Is Separate

Turnaround times refer to production only and do not include shipping transit times. Carrier estimates are not guaranteed and can vary due to weather, customs, seasonal surges, or other delays beyond our control.

  • Use a tracked and insured service for sending materials and receiving finished pieces.
  • International shipments may be delayed by customs; duties/taxes are the recipient’s responsibility.

What Can Affect Turnaround

  • Delays in providing sizing information (more than 7 days after ordering)
  • Missing or incomplete details (engraving text, approvals)
  • Insufficient materials requiring resubmission
  • CAD review and revision cycles
  • Multiple items shipping together
  • Studio closures, supplier lead times, or public holidays

Communication

We will email if anything is needed to keep your order moving. Please check your inbox and spam/junk folders. Delayed responses may pause production and affect completion dates.

Quick Timeline Example

  1. Day 0: Order placed; sizing confirmation requested
  2. By Day 7: Sizing confirmed → production officially begins
  3. Weeks 2–8: Production (2–4 weeks for braided items; 6–8 weeks for custom)
  4. Ship: Transit time begins (varies by carrier)

If you have a specific date in mind, please contact us before ordering to confirm feasibility based on our current schedule.