Shipping policy

Shipping Policy

Verstara ships completed orders using tracked shipping whenever possible. Shipping timelines vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside of Verstara’s control.

Once a completed order has been packaged and released to the shipping carrier, Verstara is not responsible for shipping delays, carrier delays, customs delays, lost packages, stolen packages, damaged packages, misdelivered packages, or packages delayed due to an incorrect or incomplete shipping address provided by the customer.

All outgoing packages include standard shipping insurance up to $100. If the customer would like additional insurance coverage, it must be requested and paid for before the order is shipped. Additional insurance may increase the shipping cost and may also affect customs, duties, taxes, or import fees depending on the destination country.

Verstara is not responsible for any customs fees, duties, taxes, brokerage fees, import charges, or additional costs charged by the destination country or shipping carrier. These fees are the responsibility of the customer unless otherwise stated in writing by Verstara.

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to Verstara due to an incorrect address, incomplete address, failed delivery attempt, refusal, unpaid customs fees, or failure to collect the package, the customer is responsible for any additional shipping fees required to resend the order.

If a package is marked as delivered by the shipping carrier, Verstara is not responsible for replacing or refunding the order due to theft, loss after delivery, or delivery to an address provided by the customer.

If a package is lost or damaged in transit and additional insurance was not requested prior to shipping, reimbursement or replacement may be limited to the standard $100 carrier insurance amount, subject to the carrier’s approval and claims process.

Customers sending inclusions to Verstara, including but not limited to horsehair, ashes, fur, flowers, or other memorial materials, are responsible for packaging their inclusions securely and using a tracked and insured shipping method. Verstara is not responsible for customer-sent packages that are lost, delayed, damaged, improperly packaged, or delivered to the wrong address before they arrive at Verstara.

Shipping timelines for custom orders begin only after all required inclusions, sizing, approvals, and order details have been received and the piece has been completed.

By placing an order with Verstara, the customer acknowledges and agrees to this Shipping Policy.